Prompt response and good communication. its a shame I couldn't order due to reasons unrelated to the supplier. the samples arrived on time and products were just as described

The samples of goods received are not complying with the specifications I requested. You could refer to Alibaba discussions with the supplier. Unfortunately, the supplier's assured me that his R&D reviewed the samples prior to shipment. Then I discovered that non of QC been applied and the supplier admit this. Thus, the amount paid must be refunded and the supplier MUST be marked as non-trustworthy.